Preamble

These General Terms and Conditions of Sale (hereinafter “GTC”) govern all commercial transactions concluded between D.G.E. Concept SàRL, Arzier-Le Muids, canton of Vaud, Switzerland, publisher of the CandleSafe.ch platform (hereinafter “the Seller”), and any User subscribing to a paid subscription (hereinafter “the Buyer”).

Any subscription to a paid plan constitutes full and unreserved acceptance of these GTC, together with the General Terms and Conditions of Use. This acceptance is recorded electronically with a timestamp and constitutes legally binding evidence.

Art. 1 Purpose

These GTC are intended to define the terms and conditions of sale of subscriptions granting access to the features of the CandleSafe.ch platform. The service sold is access to an online software (SaaS) for generating regulatory documents (SDS and CLP labels) intended for craftspeople and professionals.

Art. 2 Offers, pricing and currencies

2.1 — Available plans

CandleSafe.ch offers several subscription plans suited to different production volumes, with no free trial period. Full details of the available plans and current pricing (CHF, EUR, GBP) are available on the Pricing page of CandleSafe.ch, which shall prevail.

Additional languages (beyond the language included in each plan) are available as a paid add-on.

2.2 — Currencies

Subscriptions are available in three currencies: Swiss franc (CHF), euro (EUR) and pound sterling (GBP). The applicable price is the one displayed at the time of subscription in the currency chosen by the Buyer.

2.3 — Prices and VAT

D.G.E. Concept SàRL is a company incorporated under Swiss law. Prices displayed are exclusive of VAT. The management of VAT and any applicable tax in the Buyer's country of residence is the sole responsibility of the Buyer, in accordance with applicable local tax regulations.

2.4 — Price changes

The Seller reserves the right to modify its pricing with a minimum notice of thirty (30) days communicated by email. The Buyer may cancel their subscription free of charge if they reject the new pricing, before the date on which it takes effect.

Art. 3 Order and subscription

3.1 — Subscription process

Subscribing to a plan is done exclusively online on CandleSafe.ch, following these steps:

1. Creating an account or logging into an existing account
2. Selecting the desired subscription plan and currency
3. Accepting these GTC and the Terms of Use (mandatory checkbox — acceptance recorded with timestamp)
4. Entering and confirming payment information
5. Subscription confirmation by email to the registered address

3.2 — Contract formation

The sales contract is deemed concluded on the date the Buyer receives the subscription confirmation email. This email summarises the plan subscribed to, the amount charged, the currency, and the subscription start and end dates.

3.3 — Professional context

CandleSafe.ch is a service intended for professionals and craftspeople. By subscribing, the Buyer declares that they are acting within the scope of their professional or trade activity.

Art. 4 Payment

4.1 — Accepted payment methods

Payments are accepted via the following methods:

• Bank card (Visa, Mastercard) — PCI-DSS secure processing
• TWINT — available for CHF payments from Switzerland
• PayPal
• Bank transfer — upon request for annual subscriptions; bank details are provided after order confirmation

4.2 — Invoicing

A receipt or invoice is automatically issued by email for each transaction. The Buyer can access their payment history from their dashboard.

4.3 — Payment default

In the event of a failed or declined payment, the Buyer is notified by email. A period of ten (10) days is granted to resolve the situation. After this period, access to the Platform's features is suspended. Previously generated documents remain accessible for viewing for an additional thirty (30) days.

Art. 5 Duration, renewal and termination

5.1 — Subscription duration

Subscriptions are taken out for a fixed term (monthly or annual), as indicated at the time of subscription and in the confirmation email. The subscription takes effect on the date the payment is validated and expires on the end date indicated.

5.2 — Early Termination by the Buyer

The Buyer may discontinue use of the Platform at any time. However, no refund is granted for the current subscription period, regardless of the termination date or level of use. Access remains active until the originally subscribed subscription end date.

5.3 — Termination by the Seller

The Seller may suspend or terminate a Buyer's access without notice in the event of a serious breach of the TOU or these GTC, proven fraudulent or abusive use, or non-payment after the grace period defined in Article 4.3. In the event of termination by the Seller for a reason not attributable to the Buyer, the pro-rata of unused days shall be refunded.

5.4 — End of Service

In the event that the Seller decides to discontinue the operation of CandleSafe.ch, Buyers holding an active subscription will be notified by email with ninety (90) days' notice. The pro-rata of unused days will be refunded.

Art. 6 No-Refund Policy

The Seller undertakes, however, on a commercial and good-faith basis, to examine any refund request submitted within forty-eight (48) hours of the initial subscription, in the event of a proven and documented technical impossibility of accessing the service. Such requests must be sent to contact@candlesafe.ch.

Art. 7 Right of Withdrawal

Art. 8 Service and Support

8.1 — Availability

The Seller strives to ensure Platform availability 24/7. No guaranteed service level (SLA) is contractually committed under standard subscription plans. Interruptions may occur for maintenance, updates, or force majeure events, without giving rise to any right to compensation.

8.2 — Support

Support is accessible via the contact form and by email at contact@candlesafe.ch. The Seller undertakes to provide a response within two (2) business days.

8.3 — Regulatory Updates

The Seller strives to keep the CLP/REACH algorithms up to date. However, it does not guarantee real-time updates with every regulatory change. It is the Buyer's responsibility to verify the compliance of their documents with applicable regulations.

Art. 9 Assignment of Subscription

The subscription is personal and non-transferable. It may not be assigned or shared without the Seller's prior written consent. In the event of a business transfer, the assignment may be considered upon request to contact@candlesafe.ch.

Art. 10 Applicable Law and Jurisdiction

These GTC are governed by Swiss law (Code of Obligations). Any dispute between professionals shall be subject to the exclusive jurisdiction of the District Court of La Côte (Nyon, canton of Vaud, Switzerland).

For Buyers residing in the European Union and acting as consumers, the mandatory jurisdiction rules of EU law apply. The European Commission's online dispute resolution platform is accessible at : ec.europa.eu/consumers/odr.

Art. 11 Final Provisions

11.1 — Precedence of the GTC

In the event of any conflict between these GTC and any other commercial document, these GTC shall prevail, unless the Seller has given express written consent to the contrary.

11.2 — Partial Invalidity

If any clause is declared null or unenforceable, the remaining clauses shall remain in full force and effect.

11.3 — Archiving and Contact

These GTC are archived by version and available upon request at contact@candlesafe.ch — contact form — D.G.E. Concept SàRL, Arzier-Le Muids, canton of Vaud, Switzerland.