CandleSafe offers several subscription plans adapted to different production volumes. Complete details of available plans and current rates (CHF, EUR, GBP) are available on the Pricing page, which is authoritative.

CandleSafe accepts the following payment methods:
• Bank card (Visa, Mastercard) — secure PCI-DSS processing
• TWINT — for CHF payments from Switzerland
• PayPal
• Bank transfer — on request for annual subscriptions
No banking data is stored by CandleSafe.

No, no subscription renews automatically. At expiration, access to paid features expires. You receive a reminder email before the end of your period to allow you to renew if you wish. Continuity of access is solely your initiative.

If you don't renew, your access to paid features expires on the end date. You retain read-only access to your existing documents. Your files remain accessible during the retention period defined in the Terms of Use, with email warnings before any deletion.

Your documents are kept indefinitely as long as your subscription is active. If your subscription expires, a 60-day retention period starts from the expiration date. You receive a warning email at D+46 (14 days before deletion) and a final reminder at D+57 (3 days before). If you renew your subscription before D+60, your documents are saved. After D+60, PDF files are permanently deleted but metadata (name, date, type) remains visible in your history.